HSBC sent me a customer feedback form asking about my experience with the bank. Satisfied, Unsatisfied… etc. but there was no box with “Incandescent with rage” next to it, so I decided not to fill it in. 

The problem is that even when I sign up for sites which do’t require heavy security I get nannied into having a password 6 characters long including letters and numbers. So in the end I either forget, or I make them all the same. The former is annoying, the latter makes security weaker.

What I did enjoy is joining a queue of 7 at the Iris scan at Heathrow rather than joining the queue of 107 at the other counter. Biometrics needs to happen accross all areas. Eyes, fingers, whatever, but somehting needs to be done, the need is clear, but I think that the infrastructure isn’t there yet. 

I think that mobiles will play a role here. PIns can easily be entered, and bluetooth or another RFID type solution shouldnt’ be too difficult to sort out. Any solution is 12 months away minimum, and the winner will be someone like Visa or Amex. It won’t be one of these mobile payments solutions companies that have sprung up in order to soak up VC money that’s for sure.